Terms & Privacy

Terms of Service

These Terms of Service ("Terms") govern your access to and use of SoundsCare, a platform owned and operated by CHEPKOSIOM GROUP ("SoundsCare", "the Company", "we", "us", or "our"), including our website, mobile applications, and related services (collectively, the "Platform"). By creating an account, browsing, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Platform immediately.

Acceptance of Terms
Eligibility
User Accounts
Employer Obligations
Employee / Worker Conduct
Fees, Payments & Refunds
Prohibited Activities
Verification & Background Checks
Intellectual Property
Limitation of Liability
Indemnification
Termination
Dispute Resolution & Governing Law
Force Majeure
General Provisions

1. Acceptance of Terms

By creating an account and using SoundsCare's Platform, you accept and agree to be bound by these Terms of Service and our Privacy Policy. These Terms constitute a legally binding agreement between you and CHEPKOSIOM GROUP, the owner and operator of SoundsCare.

BINDING AGREEMENT

2. Eligibility

To use SoundsCare, you must:

Be at least 18 years of age
Have the legal capacity to enter into a binding contract
Not be barred from using the Platform under applicable law
For worker/employee accounts, be physically located in a supported East African region at the time of registration

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

Provide accurate, current, and complete information during registration
Keep your password secure and not share it with anyone
Notify us immediately of any unauthorized access or suspected breach of security
Accept responsibility for all activity that occurs under your account
Comply with all applicable local, national, and international laws and regulations

SoundsCare is not liable for any loss or damage arising from your failure to comply with these obligations.

4. Employer Obligations

If you register or use SoundsCare as an employer, you additionally agree to:

Provide truthful information about your household, business, or organization
Treat workers engaged through the Platform fairly, lawfully, and with dignity
Comply with applicable labor laws, including minimum wage, working hours, and safety requirements in your jurisdiction
Not use the Platform to solicit unpaid, exploitative, or unlawful labor arrangements
Pay agreed wages and any applicable Platform fees in full and on time
Report any workplace incident, dispute, or safety concern to SoundsCare promptly

5. Employee / Worker Conduct

As a SoundsCare worker user, you agree to:

Maintain professional conduct in all interactions with employers and other users
Respect client privacy, property, and confidentiality
Complete assignments with integrity, honesty, and reasonable skill and care
Report any disputes, safety concerns, or policy violations promptly
Comply with all applicable safety, health, and immigration regulations
Provide accurate credentials, identification, and references during verification

6. Fees, Payments & Refunds

SoundsCare may charge service fees for certain features, including but not limited to interview facilitation fees, profile placement fees, and premium listing fees. All fees will be clearly disclosed before you are asked to pay.

Fees are generally non-refundable once a service has been rendered (e.g., an interview has taken place)
Refunds may be considered on a case-by-case basis where SoundsCare fails to deliver a paid service due to our own error
Payment processing is handled by licensed third-party payment providers (e.g., mobile money and card processors); SoundsCare does not store your full payment card details
You are responsible for any taxes applicable to payments made or received through the Platform

7. Prohibited Activities

You agree not to:

Use the Platform for any illegal, fraudulent, or unauthorized purpose
Harass, threaten, discriminate against, or abuse other users
Attempt to bypass, disable, or interfere with security measures
Distribute malware, spam, or malicious code
Infringe upon the intellectual property rights of SoundsCare or third parties
Engage in fraud, misrepresentation, or identity deception
Circumvent Platform payment mechanisms to avoid applicable fees
Scrape, harvest, or extract data from the Platform without authorization
Post false, misleading, or defamatory reviews or content

      Verification Required: SoundsCare reserves the right to verify all user information, conduct identity and background checks where applicable, and validate qualifications to ensure Platform safety and quality. Providing false information during verification may result in immediate account suspension.
    

9. Intellectual Property

All content on the Platform, including but not limited to the SoundsCare name, logo, design, text, graphics, and software, is the property of CHEPKOSIOM GROUP or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from Platform content without our prior written consent. Content you submit (such as reviews, profile information, or messages) remains yours, but you grant SoundsCare a non-exclusive, royalty-free license to use, display, and distribute it as reasonably necessary to operate the Platform.

10. Limitation of Liability

SoundsCare is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee the accuracy, reliability, or conduct of any employer or worker on the Platform. To the maximum extent permitted by law, CHEPKOSIOM GROUP and its officers, employees, and agents are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, including but not limited to loss of income, property damage, or personal injury arising from an employment relationship formed through the Platform.

11. Indemnification

You agree to indemnify and hold harmless CHEPKOSIOM GROUP, its affiliates, officers, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Platform, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

SoundsCare reserves the right to suspend or terminate your account, with or without notice, if you violate these Terms, engage in prohibited activities, or if we reasonably believe your continued use poses a risk to the Platform or its users. You may also close your account at any time by contacting support. Termination does not relieve you of obligations incurred prior to termination, including outstanding fees.

13. Dispute Resolution & Governing Law

These Terms are governed by the laws of the Republic of Kenya. Before pursuing formal action, we encourage users to contact our support team to resolve disputes informally. Where informal resolution fails, disputes may be referred to mediation or arbitration in Nairobi, Kenya, in accordance with the Arbitration Act (Kenya), except where applicable law grants you a non-waivable right to bring a claim before a court or regulator.

14. Force Majeure

SoundsCare will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, power or internet outages, government action, labor disputes, or public health emergencies.

15. General Provisions

Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and SoundsCare regarding your use of the Platform.
Assignment: You may not assign your rights under these Terms without our consent; we may assign our rights to an affiliate or successor entity.
Amendments: We may update these Terms periodically. Material changes will be communicated via the Platform or email. Continued use after changes take effect constitutes acceptance.

Privacy Policy

CHEPKOSIOM GROUP, operating as SoundsCare, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data, and describes your rights under applicable data protection law, including Kenya's Data Protection Act, 2019.

1. Information We Collect

We collect the following types of information:

Registration Information: Full name, email, phone number, location, and role (employer or worker)
Identity & Verification Data: National ID or passport details, selfie/photo verification, and reference information, where applicable
Device Information: Device type, operating system, browser type, and unique device identifiers
Location Data: GPS coordinates (with your consent), country/region
Usage Data: Pages visited, features used, time spent, and interactions with the Platform
Communication Data: Messages, reviews, ratings, and support correspondence
Payment Data: Transaction records and limited payment metadata (full card numbers are handled solely by our licensed payment processors, not stored by us)

2. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

Performance of a contract with you (e.g., providing the Platform's core matching and messaging features)
Your consent (e.g., for location tracking or marketing communications)
Compliance with a legal obligation (e.g., responding to a lawful request from authorities)
Our legitimate interests (e.g., fraud prevention and Platform security), balanced against your rights

3. How We Use Your Information

Provide, operate, and improve our services
Process registrations, applications, and job matches
Communicate with you about your account, transactions, and support requests
Detect, investigate, and prevent fraud and abuse
Analyze usage patterns to improve user experience
Comply with legal obligations, including tax and labor-related record-keeping
Send marketing communications, only with your consent, which you may withdraw at any time

4. Data Protection Measures

We implement industry-standard security measures to protect your data:

SSL/TLS encryption for data in transit
Encryption for sensitive data at rest
Row-level access controls restricting who within our organization can view specific records
Regular security reviews of our systems
Restricted, role-based access to personal data
Multi-factor authentication options for account holders

No system is completely secure, and we cannot guarantee absolute security of information transmitted to the Platform.

5. Data Sharing

We do not sell your personal information. We may share data with:

Verified employers and workers, limited to what is necessary to facilitate a job match (with your consent)
Legal authorities, regulators, or courts, where required by law or to protect the rights and safety of our users
Third-party service providers acting on our behalf, such as payment processors, SMS/email delivery providers, and cloud hosting providers, under contractual confidentiality obligations
A successor entity in the event of a merger, acquisition, or sale of assets, subject to the same privacy commitments described here

      Your Rights: Under Kenya's Data Protection Act, 2019, you have the right to access, correct, delete, or restrict processing of your personal data, and to object to processing based on legitimate interests. Contact us at privacy@soundscare.co.ke to exercise these rights. We aim to respond to verified requests within 30 days.
    

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

Essential/session cookies: Keep you logged in and enable core functionality
Analytics cookies: Help us understand how the Platform is used
Preference cookies: Remember your settings and choices
Marketing cookies: Deliver relevant content, only with your consent

You can manage cookie preferences through your browser settings or, where offered, through our cookie consent banner.

7. Data Retention

We retain your information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. As a general guideline, inactive accounts may be archived or deleted after 24 months of inactivity, except where longer retention is required by law (for example, financial transaction records).

8. International Transfers

Some of our service providers (such as cloud infrastructure and payment processors) may process data outside Kenya. Where this occurs, we take reasonable steps to ensure your data receives a comparable level of protection, consistent with the requirements of the Data Protection Act, 2019.

9. Children's Privacy

SoundsCare is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

10. Data Breach Notification

In the event of a data breach likely to result in a risk to your rights and freedoms, we will notify the Office of the Data Protection Commissioner and affected users in accordance with applicable law and without undue delay.

11. Data Protection Officer

Questions or concerns about how we handle your personal data can be directed to our Data Protection contact at privacy@soundscare.co.ke. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner, Kenya, if you believe your rights have been infringed.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will indicate the "Last Reviewed" date at the top of this page and, for material changes, provide additional notice. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.

Data Collection & Fraud Prevention

SoundsCare collects specific data to ensure Platform safety, protect our users, and reduce fraudulent activity. This section explains what we collect for these purposes and why.

IP Address Collection

We collect your Internet Protocol (IP) address to:

Detect geographic anomalies and suspicious login patterns
Prevent account takeover and unauthorized access
Identify and block fraudulent registrations, including use of proxies or VPNs that mask true location during identity-sensitive processes
Investigate reported disputes and policy violations
Comply with legal and regulatory requirements

SECURITY MEASURE

Geolocation Tracking

For workers, we collect:

GPS Coordinates: Precise location during registration and, where relevant, work assignments
Regional Data: Country and region information
Movement Patterns: Travel history between assignments, only with your consent

This helps us:

Verify you are in a supported operating region
Match you with nearby job opportunities
Prevent location-based fraud
Support user safety in the event of an emergency or dispute

Device Information Collection

We collect device identifiers including:

Device model and manufacturer
Operating system version
Browser type and version
Mobile network information, where accessible

This helps prevent:

Creation of multiple fraudulent accounts from the same device
Bot and automated fraud attempts
Credential sharing across accounts
Spoofed identity registrations

      Consent Required: During registration, you are asked to consent to relevant data collection described here. You can withdraw consent for non-essential collection at any time via your account settings or by contacting us, though this may limit your access to certain features (for example, location-based job matching).
    

Fraud Detection

Our systems, including automated checks and manual review by our trust & safety team, look for patterns such as:

Suspicious registration patterns
Velocity fraud (multiple registrations from the same source in a short time)
Account takeover attempts
Payment fraud and chargebacks
Fabricated or manipulated credential documents

Data Minimization

We collect only the data reasonably necessary for the stated purposes. We do not collect:

Biometric data (such as fingerprints or facial recognition templates) without your explicit, separate consent
Health or medical information, except where voluntarily provided or required for a specific verified role
Financial account details beyond what is necessary for payment processing
Criminal background data, except where performed with your consent as part of an optional verification service

Data Access & Rights

You have the right to:

Request a copy of the data we've collected about you
Correct inaccurate or outdated information
Request deletion of your data, subject to legal retention requirements
Export your data in a portable format
Opt out of non-essential data collection

Contact: privacy@soundscare.co.ke

East Africa Regional Restriction

Worker registration is currently restricted to East African countries, including:

Kenya (KE)
Tanzania (TZ)
Uganda (UG)
Rwanda (RW)
Burundi (BI)
Other verified East African regions, as SoundsCare expands

Our geolocation system verifies your location during registration. Registration attempts from outside these regions may be blocked for compliance, safety, and operational reasons.